24-Hour Support for Marantec Garage Door Operators
When you choose a garage door operator, you need confidence in more than the product. You need to know there is support behind it if something goes wrong.
That is why Marantec UK is introducing a new level of support exclusively for its Garage Door Operator range.
For the first year following installation, if an eligible Marantec Garage Door Operator develops a qualifying product fault, Marantec UK is committed to attending site and resolving the problem within 24 hours.
Backing Our Garage Door Operators
Marantec Garage Door Operators are premium German-engineered products designed around reliability and long-term performance.
We have confidence in our Garage Door Operators, and we are backing that confidence with practical support here in the UK.
Eleven members of the Marantec UK team have been trained to support the new initiative, with dedicated equipment carried in their vehicles to help ensure they have what they need when attending site.
The objective is not simply to inspect the problem and leave.
Where the commitment applies, our aim is to get the garage door operational again. If the Garage Door Operator cannot be repaired, the team will be equipped to replace it and restore operation.
Support When It Matters
For installers, a product fault can mean another journey to site, additional labour, disruption to the working day and an end customer waiting for a solution.
Our new Garage Door Operator support commitment has been developed with that reality in mind.
If a qualifying fault develops during the first year, Marantec UK will be there to help resolve it within 24 hours.
It means installers can specify and fit Marantec Garage Door Operators knowing there is a UK team ready to stand behind the product.
Paul Connor, Managing Director at Marantec UK, said:
“We know our customers put their own reputation on the line every time they recommend and install a product. If they choose a Marantec Garage Door Operator, we want them to know that we are standing behind that decision too.“We have confidence in the product, but customer service is about what you do when something unexpected happens. Our aim is simple: never leave a customer worrying about a garage door operator that is out of action.”
One-Year Support. Five-Year Warranty.
The new 24-hour support commitment applies during the first year following installation and sits alongside the existing five-year product warranty on Marantec Garage Door Operators.
It provides an additional layer of reassurance during that crucial first year, backed by the people and resources of Marantec UK.
Premium German engineering. 24-hour support during the first year. Five-year product warranty.
That’s how Marantec UK gives you more+ with Garage Door Operators.
24-hour support applies to eligible Marantec Garage Door Operators and qualifying product faults. Subject to applicable terms and conditions.
#together. Marantec UK #Marantec #Together #EngineeredForYou
Comments