The Team That Gives You More

Behind Marantec UK’s products, technical support and customer service is a team bringing together decades of industry experience, operational knowledge and a shared focus on making life easier for customers.

In the latest Marantec UK Meet the Team feature, we introduce John Lawson, Head of Operations, and James Matchett, Internal Sales Engineer and Team Leader, to find out more about their roles, what drives them and how they see the business developing.

Meet the Team - John Lawson: Head of Operations

John joined Marantec UK in December 2025, having previously spent three years working within the industry.

As Head of Operations, his responsibilities cover Production, Warehouse, Stock Control and Health & Safety across the UK business. With such a broad remit, he says there is rarely such a thing as a typical day.

“With responsibility for production, warehouse, stock control and H&S for the UK business, it is fair to say that no two days are the same,” John explains.

At the centre of his role is a focus on delivering a seamless customer experience while developing the team behind it.

“A key part of my role is to develop and improve the team every day. Consistent wins improve how we do what we do and go towards enhancing the customer experience with Marantec UK.”

It is the challenge and unpredictable nature of Operations that John enjoys most, alongside seeing the potential within the team and being able to contribute to the continued development of the business.

Customer requirements can often go beyond simply supplying a product. John regularly works with the team to accommodate specific requests around how orders are prepared and presented.

“Where possible, we will accommodate specific customer requirements to help in their efficient delivery of service to their customers.”

For John, that understanding of the customer’s wider business is an important part of the Marantec UK approach.

“Our customers have fast-paced businesses to run and their own customers to look after. Having a supply partner that can help make that easier can be incredibly valuable.”

That requires close cooperation across the company. Teamwork is one of Marantec UK’s Core Values, and John describes communication between departments as “absolutely essential”.

“One of our common goals is to give every customer a great experience, find out where we can improve and continually push towards better.”

Looking ahead, John is particularly excited by Marantec UK’s investment in its manufacturing capability.

The business is developing its ability to produce barrels and engineer customer solutions using its Laser Tube Cutter and Laser Cutter, bringing more capability in-house and giving the team greater control over both standard and customer-specific requirements.

“There is so much to look forward to,” John says. “Building relationships with customers to provide and develop products and services they want, continually developing the team to meet and overcome any challenge, and assisting the wider business in any way I can.”

Meet the Team - James Matchett: Sustainable Automation Engineer

James has been with Marantec UK for 14 years and currently works as our Sustainable Automation Engineer.

He is preparing to move into a new position from September, but his current role places him at the heart of the Sales operation.

His day usually begins with Production.

“I usually hit the ground running and I never run out of work,” James says. “First job is to speak to Production first thing to get an idea of available capacity and start to set up the day.”

Maintaining visibility across stock levels, production capacity and wider activity helps James and the team keep customer orders moving as smoothly as possible.

His responsibilities also include supporting and developing newer members of the Sales team, checking work and handling some of the more challenging enquiries.

“I enjoy the problem solving,” he explains. “I also love seeing the newer team members make logical leaps and grasp new ideas and concepts.”

James also runs Marantec UK’s 3D printer farm, producing engineering-grade components and marketing materials.

After 14 years with the business, he has seen significant changes in both technology and customer expectations.

“I’ve seen big changes in technology particularly, CAD to 3D model, manufacturing and of course AI. Our customers expect and need new online tools to help speed up operator selection and technical advice.”

The increasing pace of the industry is reflected in many of the challenges the Sales team handles.

“Things move fast; customers can’t always wait. Our customers trust us with their business and projects so we cannot let them down. Attention to detail is paramount. We want every install to be right first time.”

James believes Marantec UK’s strength lies in the expertise spread throughout the business.

“Our sales people strive to be experts, the drives and controls knowledge in our Technical team is industry-leading, and Production assemble, test and turn that order into reality, sometimes under very time-constrained circumstances.”

Communication between those teams is therefore critical.

“Everyone’s expertise plays a part in accomplishing great outcomes for our customers, so it’s important we listen to each other.”

From September, James will begin a new chapter focused on sustainability and carbon literacy, moving away from Sales for the first time in more than 25 years.

“I’m looking forward to re-skilling and trying something different.”

Outside work, his interests are equally varied, ranging from computers and photography to 3D printing, winemaking, gardening, vermicomposting and amateur car servicing.

“Everything except DIY,” he jokes, “much to the dismay of my wife Sharon.”

For both John and James, their roles may be very different, but the common thread is clear: combining expertise, teamwork and continual improvement to give Marantec UK customers a better experience.

Marantec UK gives you more+.

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